Vale Verandas

Legal

Terms & conditions

JMP Group Limited, trading as Vale Verandas.

1. Our contract with you

  1. 1.1These are the terms and conditions (Terms) on which JMP Group Limited, trading as Vale Verandas (we/us/our), designs, supplies and installs verandas and related products. Please read them carefully. They explain who we are, how we will supply your veranda, how you and we may make changes or end the contract, what to do if there is a problem, and other important information. If anything is unclear, please contact us and we will happily explain.

2. About us

  1. 2.1We are a limited company registered in England and Wales under company number 09669242. Our registered office and trading address is Unit 4, Junction Ind. Centre, Pontyclun CF72 9ES. Our trading names include Vale Verandas, Vale Glazing and Valuefold.
  2. 2.2You can contact us by phoning 01446 310 103 or emailing enquiries@valeverandas.co.uk.
  3. 2.3If you wish to contact us in writing, or if these Terms require you to give us notice in writing, you can do so by email, by hand, or by pre-paid post to our trading address. We will confirm receipt in writing. If we need to contact you or give you notice in writing, we will do so by email, by hand, or by pre-paid post to the address you give us.

3. How the contract is formed

  1. 3.1When you enquire, we will provide a written quotation setting out the veranda and any options you require (Product), our price and any other relevant information (Quotation).
  2. 3.2Before quoting, we may need to visit your home to measure and survey the area, to make sure it is suitable for your veranda and to understand the work involved.
  3. 3.3Our Quotation is valid for 30 days from the date of issue.
  4. 3.4Please check the Quotation carefully, as your veranda will be supplied in line with it.
  5. 3.5When you accept our Quotation (your Order), we will email you to confirm (Confirmation of Order). At that point a contract exists between you and us.
  6. 3.6Where these Terms refer to the Works, we mean the installation and construction work needed to fit your veranda.

4. Your veranda and the Works

  1. 4.1We will supply the Product and carry out the Works in line with your Order.
  2. 4.2Your veranda may vary slightly from its pictures. Images in our brochures and on our website — including lifestyle, styled and evening scenes — are for illustration only. Furniture, lighting, planting and accessories shown are not included unless listed in your Quotation. While we make every effort to show colours accurately, we cannot guarantee that a screen displays the colour of the frame or roof exactly.
  3. 4.3Subject to the above, the Product will match its description, be of satisfactory quality and be fit for purpose.
  4. 4.4The Product will be installed at the property stated in the Quotation (Property).
  5. 4.5The Works will be carried out with reasonable skill and care.
  6. 4.6We may make changes to the Product or Works that are needed to comply with the law, to make technical adjustments or improvements, or that do not materially affect the nature or quality of the Product or Works. We will tell you about any such changes.
  7. 4.7Once your veranda has been made, we will contact you to agree an installation date (Installation Date).
  8. 4.8We will make every reasonable effort to meet the agreed Installation Date, but dates are estimates and time is not of the essence.
  9. 4.9The Product becomes your responsibility once delivered to the Property, but you will not own it until the price has been paid in full.
  10. 4.10Additional work may sometimes be needed, for example because of an existing condition at the Property. If so, we will make every reasonable effort to explain the extra work, any extra cost and any effect on timescales. We will not carry out additional work without your consent unless it is urgent — meaning that not doing it straight away would cause substantial damage to your property or neighbouring land or buildings, or a substantial health and safety risk.

5. Your obligations

  1. 5.1We will need certain information from you to supply your veranda and carry out the Works. Please make sure it is complete, accurate and provided when requested.
  2. 5.2If we make the Product to measurements you have given us, you are responsible for making sure they are correct.
  3. 5.3If we give measurements so your own contractor can prepare the Property (for example a base or patio), you are responsible for making sure your contractor follows them so we can install on the Installation Date.
  4. 5.4Unless we have agreed to obtain them for you, you are responsible for obtaining any approvals, consents or permissions needed for the Works (including planning permission and building regulations approval where required), and for complying with them.
  5. 5.5You will cooperate with us in all matters relating to the supply of the Product and the Works.
  6. 5.6You will follow our reasonable instructions while we are working at the Property, including health and safety requirements.
  7. 5.7You must give us access to the Property to deliver the Product and carry out the Works, and keep that access clear.
  8. 5.8Once delivered, and until and during the Works, you will store the Product safely and securely.
  9. 5.9You are responsible for moving garden furniture, plant pots, ornaments and other items from the areas we need to access, and for taking down any blinds or fittings on the wall where the veranda will be fixed.
  10. 5.10You must ensure any lights, alarms, cameras, cables or other fittings are disconnected and removed from where the veranda will be installed. Reconnecting them afterwards by a suitably qualified person is your responsibility and is not part of the Works.
  11. 5.11
    You will give us access to:
    1. 5.11.1water;
    2. 5.11.2electricity;
    3. 5.11.3storage space; and
    4. 5.11.4any other facilities we reasonably need to carry out the Works.
  12. 5.12Any work needed at the Property before the Works (such as groundwork or clearing) must be finished before the Installation Date.
  13. 5.13Please do not ask our employees or subcontractors to carry out work other than the Works. If you do, we are not liable for that work; it will be treated as a personal arrangement between you and that person.
  14. 5.14
    If we are prevented or delayed from carrying out our obligations because you have not met yours (Your Default):
    1. 5.14.1we may suspend supply of the Product and/or the Works until Your Default is put right;
    2. 5.14.2we will not be responsible for any delays, costs or losses caused by our inability to perform; and
    3. 5.14.3we may charge for any extra work or costs we incur as a result.

6. Price and payment

  1. 6.1The price for the Product and the Works, and our payment terms, are set out in the Quotation and confirmed in our Confirmation of Order (Price). Prices shown on our website and in our planning tools are guides only.
  2. 6.2If no payment terms are set out, payment in full must be made before the Works begin.
  3. 6.3
    If you do not make a payment by its due date we may, without affecting our other rights:
    1. 6.3.1suspend supply of the Product and the Works until you have paid; and/or
    2. 6.3.2charge interest on the overdue amount at 3% a year above the Barclays Bank plc base rate, accruing daily from the due date until payment, whether before or after judgment. You must pay this interest together with the overdue amount.

7. Changes to the Works

  1. 7.1If you would like to change your veranda or the Works, please tell us in writing. We will make every reasonable effort to accommodate the change and will explain any effect on timescales, the Price or these Terms. No change will be made until we have both agreed it and any additional price.

8. Intellectual property

  1. 8.1All intellectual property rights arising from the supply of the Product and the Works, including in drawings, designs, plans and structural calculations, belong to us.
  2. 8.2If you ask us to use third-party material (such as an architect's drawings), you are responsible for obtaining any permission needed, and you will reimburse us for any losses if our use of it infringes someone else's rights.

9. Our liability and guarantees

  1. 9.1We will make good any damage to your property caused by us while carrying out the Works. We are not responsible for repairing faults or damage that already existed. Fixing a veranda to your home can occasionally affect decorative finishes such as render, paintwork, pointing or patio surfaces next to the fixing points; we are not responsible for redecorating these after the Works.
  2. 9.2
    On request, we will confirm in writing any guarantee that comes with your veranda. Any guarantee depends on payment being made in full. If, during the guarantee period, a defect arises from faulty workmanship or materials, we will put it right at no cost to you. We are not responsible for any defect which:
    1. 9.2.1is caused by a fault at the Property that existed before the Works;
    2. 9.2.2is caused by fair wear and tear, improper use, neglect, accident or vandalism;
    3. 9.2.3is caused by you or anyone else after the Works are finished;
    4. 9.2.4results from you not following our reasonable instructions, including care and maintenance guidance; or
    5. 9.2.5results from you not following our advice about the suitability of any material or part of the Works.
  3. 9.3All glass and roof panels supplied will be of satisfactory quality, but we are not liable for minor marks or imperfections that are within normal manufacturing tolerances. Toughened glass is particularly prone to these because of how it is made.
  4. 9.4A veranda is a covered outdoor structure. Unless fully enclosed with glass walls as specified in your Quotation, it is not designed to be weatherproof on all sides, and wind-driven rain may reach the sheltered area. Condensation can naturally form on roof panels and glazing in certain weather conditions, and we do not accept liability for this.
  5. 9.5Any guarantee depends on you giving us a reasonable opportunity to inspect and put right the defect. It will be void if you, or someone else without our consent, try to fix it.
  6. 9.6If we cannot put right a defect we are responsible for, we will tell you and refund an appropriate part of the Price you have paid for the Works.
  7. 9.7If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence, but not for loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach, or if you and we both contemplated it when the contract was made.
  8. 9.8
    We do not exclude or limit our liability for:
    1. 9.8.1death or personal injury caused by our negligence or that of our employees, agents or subcontractors;
    2. 9.8.2fraud or fraudulent misrepresentation;
    3. 9.8.3breach of your legal rights in relation to the Product and the Works, including under the Consumer Rights Act 2015;
    4. 9.8.4defective products under the Consumer Protection Act 1987; or
    5. 9.8.5anything else where it would be unlawful to exclude or limit our liability.

10. Your cancellation rights

  1. 10.1You may cancel this contract within 14 days of accepting our Quotation (Cancellation Period).
  2. 10.2Unless you ask us to, we will not order your veranda during the Cancellation Period.
  3. 10.3You will lose the right to cancel if we complete the Works within the Cancellation Period.
  4. 10.4You do not lose the right to cancel if we order the Product, or order it and start the Works, during the Cancellation Period. If you cancel then, we will refund sums paid for the Product and Works not provided, but may deduct (or, if you have not paid in advance, charge you) reasonable costs we incur because you ended the contract, such as the cost of the Product or labour.
  5. 10.5If after the Cancellation Period you want to end the contract before it is completed (other than as described below), please tell us. The contract will end immediately and we will refund sums paid for the Product and Works not provided, less (or charging you) reasonable costs we incur as a result.
  6. 10.6You may cancel at any time with immediate effect by written notice if we fail to comply with our obligations in any material way and do not put it right within 28 days of you asking us in writing. We will then refund you for the Product or Works not supplied, and you may also be entitled to claim for losses you directly incur because of our failure.

11. Our right to cancel

  1. 11.1We may have to cancel this contract because of an Event Outside Our Control, or because key contractors or materials become unavailable without which we cannot supply the Product or carry out the Works. We will contact you promptly if this happens.
  2. 11.2If we cancel for these reasons, we will refund any advance payment for the Product or Works not provided.
  3. 11.3
    We may cancel this contract at any time with immediate effect by written notice if:
    1. 11.3.1you do not pay when payment is due and fail to pay within 4 days of our reminder (this does not affect our right to charge interest);
    2. 11.3.2you fail to comply with these Terms in any other material way and do not put it right within 7 days of us asking you in writing; or
    3. 11.3.3you become bankrupt, make an arrangement with your creditors or are otherwise unable to pay your debts as they fall due (or, if you are a company, are wound up, placed into liquidation or administration, or make an arrangement with your creditors).
  4. 11.4If we end the contract for these reasons, we will refund money paid in advance for the Product or Works not supplied, but may deduct or charge reasonable compensation for the costs we incur as a result.

12. Effect of cancellation

  1. 12.1Cancellation does not affect any rights or liabilities that have already arisen at the date it ends.

13. Events outside our control

  1. 13.1We are not liable for any failure or delay in performing our obligations caused by an Event Outside Our Control.
  2. 13.2An Event Outside Our Control means any act or event beyond our reasonable control, including planning restrictions, archaeological finds, changes in law, strikes or industrial action by third parties, civil unrest, terrorism, war, fire, explosion, adverse weather, flood, subsidence, epidemic or other natural disaster, or failure of telecommunications networks. Because verandas are installed outdoors, unsafe weather such as high winds, heavy rain or ice may require us to reschedule work.
  3. 13.3
    If an Event Outside Our Control affects our obligations:
    1. 13.3.1we will contact you as soon as reasonably possible; and
    2. 13.3.2our obligations will be suspended and the time to perform them extended for as long as the event lasts. We will restart the Works as soon as reasonably possible afterwards.

14. If you have a problem

  1. 14.1We are committed to a high quality of service. If you are unhappy with any aspect of your veranda or the Works, please contact us. Our complaints procedure is available on request, and every complaint will be handled promptly, efficiently and fairly.
  2. 14.2Nothing in these Terms affects your legal rights. For detailed information on your rights as a consumer, visit citizensadvice.org.uk or call the Citizens Advice consumer helpline on 0808 223 1133.

15. Other important terms

  1. 15.1We may transfer or subcontract our rights and obligations under these Terms to another person or organisation, but this will not affect your rights or our obligations.
  2. 15.2Except as these Terms allow, no change to them is valid unless agreed in writing by us.
  3. 15.3You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
  4. 15.4This agreement is between you and us. No other person has any right to enforce its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
  5. 15.5Each paragraph of these Terms operates separately. If a court or authority decides any of them is unlawful or unenforceable, the rest remain in full force.
  6. 15.6If we do not insist that you perform an obligation, or delay enforcing our rights, that does not mean we have waived them. Any waiver will be in writing and will not automatically apply to a later default.
  7. 15.7This contract is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms? Contact us.