Vale Verandas

Legal

Privacy policy

JMP Group Limited, trading as Vale Verandas.

1. About this policy

  1. 1.1This privacy policy applies between you, the user of this website, and JMP Group Limited, trading as Vale Verandas (we/us/our), the owner and provider of this website. We take the privacy of your information very seriously. This policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.
  2. 1.2This privacy policy should be read alongside, and in addition to, our Terms & conditions.
  3. 1.3Please read this privacy policy carefully.

2. Definitions

  1. 2.1
    In this privacy policy, the following definitions are used:
    1. 2.1.1Data — collectively all information that you submit to us via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
    2. 2.1.2Data Protection Laws — any applicable law relating to the processing of personal data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
    3. 2.1.3GDPR — the UK General Data Protection Regulation;
    4. 2.1.4JMP Group Limited, we or us — JMP Group Limited, a company incorporated in England and Wales with registered number 09669242, whose registered office is at Unit 4, Junction Ind. Centre, Pontyclun CF72 9ES, trading as Vale Verandas;
    5. 2.1.5User or you — any third party that accesses the website and is not either (i) employed by us and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to us and accessing the website in connection with the provision of such services; and
    6. 2.1.6Website — the website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  2. 2.2
    In this privacy policy, unless the context requires a different interpretation:
    1. 2.2.1the singular includes the plural and vice versa;
    2. 2.2.2references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. 2.2.3a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. 2.2.4“including” is understood to mean “including without limitation”;
    5. 2.2.5reference to any statutory provision includes any modification or amendment of it;
    6. 2.2.6the headings and sub-headings do not form part of this privacy policy.

3. Scope of this policy

  1. 3.1This privacy policy applies only to the actions of JMP Group Limited and users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
  2. 3.2For the purposes of the applicable Data Protection Laws, JMP Group Limited is the “data controller”. This means that we determine the purposes for which, and the manner in which, your data is processed.

4. Data we collect

  1. 4.1
    We may collect the following data, which includes personal data, from you:
    1. 4.1.1name;
    2. 4.1.2contact information such as email addresses and telephone numbers;
    3. 4.1.3IP address (automatically collected);
    4. 4.1.4web browser type and version (automatically collected);
    5. 4.1.5operating system (automatically collected);
    6. 4.1.6details of the verandas you save to your favourites and the messages you send us through our contact form or online chat;

5. How we collect data

  1. 5.1
    We collect data in the following ways:
    1. 5.1.1data is given to us by you; and
    2. 5.1.2data is collected automatically.
  2. 5.2
    We will collect your data in a number of ways, for example:
    1. 5.2.1when you contact us through the website, by telephone, post, email or through any other means;
    2. 5.2.2when you create an account or save verandas to your favourites;
    3. 5.2.3when you use our contact form or online chat;
    4. 5.2.4when you use our services;
  3. 5.3To the extent that you access the website, we will collect your data automatically, for example information about your visit. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

6. How we use your data

  1. 6.1
    Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:
    1. 6.1.1responding to your enquiries and providing quotations;
    2. 6.1.2setting up and managing your account and favourites;
    3. 6.1.3improvement of our products and services;
    4. 6.1.4contact for market research purposes, which may be done using email, telephone or post. Such information may be used to customise or update the website.
  2. 6.2We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

7. Who we share data with

  1. 7.1
    We may share your data with the following groups of people for the following reasons:
    1. 7.1.1our employees, agents and/or professional advisors — to respond to your enquiry, manage your account and obtain advice on the effectiveness of our services and advertising;
    2. 7.1.2our customer communications provider — so that, where you have agreed, we can keep in touch with you about your enquiry, appointment or order.
  2. 7.2We do not sell your personal data to third parties.

8. Keeping data secure

  1. 8.1
    We will use technical and organisational measures to safeguard your data, for example:
    1. 8.1.1access to your account is controlled by a password that is unique to you;
    2. 8.1.2we store your data on secure servers.
  2. 8.2Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us at enquiries@valeverandas.co.uk.
  3. 8.3If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

9. Data retention

  1. 9.1Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.
  2. 9.2Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

10. Your rights

  1. 10.1
    You have the following rights in relation to your data:
    1. 10.1.1Right to access — the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. 10.1.2Right to correct — the right to have your data rectified if it is inaccurate or incomplete.
    3. 10.1.3Right to erase — the right to request that we delete or remove your data from our systems.
    4. 10.1.4Right to restrict our use of your data — the right to “block” us from using your data or limit the way in which we can use it.
    5. 10.1.5Right to data portability — the right to request that we move, copy or transfer your data.
    6. 10.1.6Right to object — the right to object to our use of your data including where we use it for our legitimate interests.
  2. 10.2To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us at enquiries@valeverandas.co.uk.
  3. 10.3If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
  4. 10.4It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

11. Links to other websites

  1. 11.1This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

12. Changes of business ownership and control

  1. 12.1JMP Group Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of JMP Group Limited. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.
  2. 12.2We may also disclose data to a prospective purchaser of our business or any part of it.
  3. 12.3In the above instances, we will take steps with the aim of ensuring your privacy is protected.

13. General

  1. 13.1You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. 13.2If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. 13.3Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. 13.4This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

14. Changes to this privacy policy

  1. 14.1JMP Group Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.
  2. 14.2You may contact JMP Group Limited by email at enquiries@valeverandas.co.uk or by phone on 01446 310 103.

Questions about this policy? Contact us.